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:: Help
| Problems placing an order? | | If you are having problems placing orders due to a cookie error, please check to make sure that your cookies are enabled in your browser and then restart your browser.
Feel free to call and place your order by phone. We are open Monday-Friday from 8:00 am - 5:00 pm Pacific Time. If you have additional questions, please email . |
| Contact Information | | Submit your questions/comments through an online form or email
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800.431.8713 toll-free
650.934.0176 phone
650.934.3234 fax
Creation Engine, LLC
348 East Middlefield Road
Mountain View, CA 94043-4004
Directions | 
8:00 am - 5:00 pm Pacific Time
Monday-Friday
Holidays |
| I cannot find a product?! | | | Thank you for browsing our Web site! Tell us what you are searching for - we would like to help you find the software that you need—whether you need just one copy or site licensing for outfitting your entire computer lab. Complete this form and we will contact you regarding your request. |
| How do I receive my free upgrade? | | | If you purchased a product from Creation Engine that qualified for a free upgrade, contact the appropriate manufacturer directly. For Adobe products call 800.492.3623, for Macromedia call 800.457.1774 to receive your free upgrade. If required, you may request a copy of your invoice. |
| What is the difference between commercial and educational versions? | | What is the difference between the products offered in this catalog and the commercial versions of these products?
The main difference is that the educational version cannot be used for commercial purposes. These programs are functionally identical to the commercial versions. As a qualified educational customer, you are eligible to purchase software at academic discounts.
Is this software a legal, licensed copy?
Yes. We are an authorized educational retailer for the products listed in this catalog. Once you register your software, you will be in full compliance with software copyright regulations. |
| Do I qualify to purchase at academic discounts? | | | To order from Creation Engine and receive our special educational prices, you must be a current student, faculty member or staff member of an accredited U.S. academic institution (grade school, high school, technical school, college or university). Home-schooled students may qualify for discounts. K-12 students do not qualify for Microsoft products. We also accept school purchase orders. Find out more... |
| School Site Licensing Pricing | | Outfit your entire computer lab with the latest software!
Manufacturers such as Adobe and Macromedia offer excellent software discounts to schools through academic site licensing. Site licensing is for schools that need multiple copies of the same software to outfit campus networks, computer labs, or classrooms. Site licensing offers 30-70% off academic prices on single copies. Academic site licensing is available to K-12 and higher-education accredited institutions.
Visit www.sitelicensing.com to find manufacturer-specific pricing. |
| Do I qualify to purchase at academic discounts? | | | To order from Creation Engine and receive our special educational prices, you must be a current student, faculty member or staff member of an accredited U.S. academic institution (grade school, high school, technical school, college or university). Home-schooled students may qualify for discounts. K-12 students do not qualify for Microsoft products. We also accept school purchase orders. Find out more... |
| Where can I find the serial numbers for my licenses? | | | Adobe | | As of October 2000, for site license orders, Adobe no longer delivers a paper contract to the end-user with the serial number printed on the contract. To access the serial numbers for your site license order, you now log in to a new Web site Adobe has created for site license customers, www.licensing.adobe.com.
Adobe site licensing website walk through
1. Receive email from Americas_licensing@adobe.com
The e-mail will include a website address: www.licensing.adobe.com, a login name, and a password
2. Go to www.licensing.adobe.com and enter in your login name and password
3. Click on Search TLP Serial Number
4. Type in your End User ID
5. Click on Search licenses
6. Change the date range and click on Search |  | | Macromedia | | Serial numbers can be found on the licensing certificate that comes with your order. If you have misplaced your certificate, please .
If ordering upgrades, and need the serial numbers for existing licenses
1. Launch the Macromedia product you wish to upgrade.
2. Select the "Help" menus.
3. Select "About product (i.e. Dreamweaver or Fireworks)."
4. Select the pop-up screen to view the serial number. |
| | Microsoft | | Microsoft Open License information can be found at https://eopen.microsoft.com/. Once you are logged into the site, you will be able to view, print, and download your license data, or track additional license data.
The first time you choose to view your licenses, the eOpen Site will prompt you to create an ID and password using Microsoft Passport technology. This ID and password will be unique to you, ensuring that unauthorized persons do not access your personal information. Please take care that your password to this site is protected and shared only with those individuals and organizations that you trust with the information pertaining to your Open License orders. Your password can be changed at the site for ease of maintenance or additional security. | | | Other | | Please
for manufacturers not listed. |
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| Where are my maintenance upgrades? | | | Adobe | | If you purchased maintenance and qualfy for a free upgrade, fill out the free upgrade form and send back via fax 877.242.2626, Attn:Free Upgrade Request or you can fill out the form on the following page on Adobe's website: http://www.adobe.com/support/inquiry.html | | | Macromedia | | You will be informed via email of new releases. CDs and manuals will be sent to the address provided on the original order. | | | Other | | Please
for manufacturers not listed. |
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